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Post by Dee on Oct 6, 2010 12:48:52 GMT -5
Dear SAI members,
SAI is meant to be a place to relax, not stress or worry about real life... It should not be a headache for the staff, nor should staff feel dread at the prospects of what awaits them in their in-boxes, or on the boards when they log on.
The staff at SAI has noticed that it's members are not treating their staff with respect. We do not ask for 'god like' worship, however, we do expect you all to be at least kind when PMing us and think about what you say before you put it down.
Keep in mind - Tessa runs this board for free, for the enjoyment of everyone. Staff are here to help - and to lessen the load to make things enjoyable for everyone. The enjoyment is nearing it's end for the Staff team.
Lack of respect, sheer rudeness and disregard for others is in no way, shape, or form tolerated. We act like adults when we contact members about things that need to be addressed. Getting snippy and/or rude with us is absolutely not acceptable. You wouldn't respond to a teacher correcting a mistake by being rude and disrespectful... You don't break your parent's rules without some form of "punishment." If the staff points out a simple mistake, we're going to do it nicely - not browbeat you and make you feel bad about it, or embarrass you by addressing it publicly on the boards... So do us the courtesy of not being childish and rude when you respond. Think about what we're asking of you - think about what we say in our PM - sleep on it even - and THEN respond like a mature, respectable sim-er that we're happy to have in our community.
We are all human beings here, and rude PMs can be hurtful to others. If this problem continues on, rude members will be warned, suspended or banned.
The staff at SAI works hard to make sure that your shows, events, and everything else hosted at SAI goes smoothly. We can not do this if the members of this board are repeatedly rude to us.
The staff members of this board are very close to shutting down SAI. Extreme measures can be taken if this problem is not resolved.
If you have any questions or comments for the staff of SAI, please feel free to PM Dee, Angel, Julia or Ashlee. We can take care of any questions or comments you may have.
Thank you, The SAI Staff Members
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Post by Ashlee on Oct 6, 2010 13:32:38 GMT -5
I would like to add something to this. Some of you may not be aware, but Tessa is eight months pregnant. I know that many of you have no children and may not be married. However, I am sure all of you have a friend or family member that has been pregnant. Because of this, you will know how hard and stressful things can be throughout pregnancy.
Now, add on all of the stress that has been caused to Tessa as of lately. I know that many of you do not know what goes on behind the scenes, and many of you are polite and respectful towards everyone here. But over the past several months there have been many instances that have added stress to Tessa's life (and the rest of the staff) that have been completely unwarranted. This stress was caused by members who could not and would not solve their problems in a mature manner.
I am sure that NOBODY here wants to add more stress on Tessa through this time in her life, so I ask that everybody who thinks they're going to be snippy to another member or staff member here, really rethink their actions before they go through with them.
In a week or so, Tessa is going to have a beautiful baby girl in her life, who is going to be getting most of her attention. She should not have to worry about SAI becoming a madhouse. It will not, because she has a staff in place that will take care of things when she needs us to, however that also means that everybody who frequents SAI should be taken care to not cause any problems.
If you have an issue, and you feel that it may get out of hand, feel free to PM a staff member and they will help you handle the situation to the best of their abilities. None of the staff is out to get anyone, however when we are treated without respect it is tough not to feel like everybody else is out to undermine us.
Thanks everybody and I just want everyone to think a little about what has been said. We're not pulling anybody's legs here and the behavior of some members has gotten out of hand. It needs to be controlled.
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Post by Julia on Oct 6, 2010 13:39:01 GMT -5
A last note - and this will be short. It boils down to respect. We respect you as members... We want you to respect each other, and us. Egos are not welcome here, so please, leave them at the door... and come have fun
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Post by Tessa on Oct 6, 2010 13:53:57 GMT -5
Everything that the ladies have said is true. When we PM about problems with anything or mistakes that we see we are not trying to attack or embarrass anyone. We are truly trying to help people out. Please keep this in mind when you hit the "reply" button. We try our hardest to be as polite, respectful and helpful as possible and it really gets hard to do when we are getting called names and yelled at for trying to help out with mistakes that we see.
Please if anyone of you have any thoughts or issues that you would like to address with us, feel free to post below. We want to know what you're thinking and if you have any thoughts as to how issues that we see could be handled better. We are here to help and serve you, the all sim community.
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Post by kaimelstable on Oct 6, 2010 14:15:51 GMT -5
I would just like to say this: This is a game and its meant to be fun and enjoyable for everyone. Staff included. We aren't out to get people and we aren't trying to be mean to anyone. In order for this forum to function smoothly and be a fun, fair showing environment, rules and standards must be in place. Rules are meant to make this game fair for everyone. We know people make mistakes. I have made mistakes and had my horses disqualified. If Tessa hadn't disqualified them and informed me about it I may not have known. I would have continued unknowningly cheating, which is unfair to the other players. We have a three strike system in place so that you can make mistakes. We are giving you the chance to fix any errors in entries you have made so that you and everyone else may continue to enjoy the shows SAI hosts. If we don't inform you why your horse was disqualified how would you know what you had done wrong? And would it be right to the other players to let you break the rules? Treat others as you would like to be treated. Its as simple as that. If I'm not verbally attacking you, please do not attack me. If you have a problem with how something is done, or maybe you think someone was rude to you, there is a polite way to resolve it. Being rude simply because you are upset is childish at best. Please think before you send pms. Put yourself in the shoes of the person about to recieve your message. How would you feel if you got that response? If I have offended anyone I would rather you tell me that I have because I can assure you I didn't mean it. You don't need to resort to nasty pms. All you have to do is say "I thought this was kind of rude. Maybe you didn't mean it like that but thats how I felt." I would be more than happy to explain the situation and apologize. I'm not above apologies, I'm not better than anyone and I'm not trying to be high and mighty. I just want to be treated with kindness and respect as do the other staff members who do so much for this board. Tessa is a kind, giving, helpful individual. From what I've seen I don't think people give her enough credit and thanks that she deserves. She hosts this board, offers tons of wonderful service and well, take a look at this board for yourself and you'll see what I mean. She has always been very helpful to me, even when I say something dumb or ask for information on a horse I already own lol. She's never made me feel stupid, embarrased or done anything even seemingly mean. I hate to hear how she's been treated because I know she deserves much better than that. All the staff at SAI deserve better than I've seen. They are kind and friendly, all of them, even when I say stupid things. If you tried working out your problems I'm sure things would go fine. You may not always get your way, no one ever does, but atleast you will have given not only the staff but yourself the chance to prove you are a mature and understanding human being. Sorry its so long, I just needed to get that off my chest. Thank you for reading what I have to say and I really hope people will take it into consideration. And to those who have been kind, good members of my shows, which is everyone , thank you. Thank you very much. I love seeing you guys out there showing your pretty babies and I hope I have provided associations you can enjoy. See you around
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Post by Tessa on Oct 6, 2010 14:23:23 GMT -5
I, too, want to thank the members that have been understanding and polite when we have had to PM about problems. Y'all make the job so much easier to do when we know that we can PM some members and not get our heads bitten off.
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Post by kallahawk on Oct 6, 2010 16:17:58 GMT -5
These are very nice messages, and all have very good points. I love the all-sim community, I find it alot of fun, and when I am interacting with others who feel the same way, and are here to have fun, it makes me stay around. It helps me enjoy running an active forum, getting involved with other forums, and being active in the clubs that catch my interest. Nobody is here to make oodles of cash or real fame. It's all for fun. Fake cash and fake fame, LOL Yay for imagination, and a bigger yay for those who understand the freedom of using your imagination in the sim horse world, and who strive to make it an awesome imaginary world where we can all play together. (corny, yes, but TRUE) I personally have had excellent interactions with most of the staff here at SAI, and it keeps me coming back. Tessa and Ashlee in particular helped me through something messy and aggravating that happened recently here on SAI, and they both handled things with SO MUCH grace and maturity. I knew they would be fair and careful with the situation, and I felt confident bringing it to their attention. They also gave me some excellent advice about the situation that proved very helpful, a solution I hadn't even considered. I was disqualified for several shows several months ago (because I am idiot and didn't fully read through the rules and understand them before entering... it's very important to do that even when you THINK you know what's going on, because everyone makes mistakes, and it could be YOU next, LOL) ... and Tessa sent me message after message, ALL POLITE, all explaining my mistakes fully, all offering to explain even more if I didn't understand. She had every right to scream that month - my insane entries were probably giving her a migraine and she probably wanted to strangle me, but she handled all my errors with grace and maturity and patience, which I really appreciated. Tessa, you rock. Thank you!
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Post by Tessa on Oct 6, 2010 17:04:41 GMT -5
Aww thank you Kalla. It is very nice to get the point of view of both a member of SAI and an admin of another board
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Post by kallahawk on Oct 6, 2010 17:48:49 GMT -5
No problem, you are very welcome. Happy to be here, happy to give my opinion, LOL.
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